Making Email Forms Work Better: Let AI Handle Spam and Sales Emails

Is your contact form flooded with spam and sales emails?
Many people spend significant time and effort every day filtering and manually sorting through messages just to find the emails that truly matter.
Even as chat has become the mainstream way to communicate, have you ever wondered whether email still needs to be used for these tasks?

With that in mind, here is the contact form we actually use at Liberogic.

Note: The names and company names in the screenshots below are placeholders, but the content is posted in the same way as shown and is actively used every day!

Slack (Chat Tool) Integration

Submissions from the contact form are posted to a dedicated room in the chat tool used in daily operations.

Incoming messages are automatically sorted by generative AI and summarized.
Important messages automatically come with a one-line suggestion recommending a reply! (This is the handy part!)
This lets team members quickly identify priority inquiries and respond appropriately.

Team members can discuss each thread directly in the chat, so next actions can be decided right there in the chat room, keeping things moving smoothly.

Note on personal information:
When using the OpenAI API, content provided by users is not used for AI model training or service improvement. For the purpose of monitoring misuse and abuse, it is retained for up to 30 days and then deleted.

Notion Integration

Email contents are stored in a Notion database, allowing you to review everything at a glance.

Because all inquiry data is saved to the database, there is no need to check through a traditional email client, which has made operations more efficient and stress-free.
(Since it's Notion, this could also be repurposed as a customer management database and evolved into a simple MA tool!)

This email form mechanism is not limited to Slack. It can also be applied to other tools such as Microsoft Teams, Google Chat, SharePoint for databases, and spreadsheets.

We see improving these small challenges as the first step toward DX, and we support businesses in streamlining their operations.

How was that?
If you're a company considering an inquiry form like this, we'd love to hear from you. Contact Liberogic!